Making All-Inclusive Resorts Work for Families with Special Needs

Traveling to new places can be exciting for many, but for families with children with special needs, it often comes with unique challenges. In a previous post, we highlighted the invaluable assistance provided by TSA for travelers with disabilities. (Click here to read that post.) Today, we delve into the question: Are all-inclusive resorts suitable for families with special needs children?

Embarking on a family vacation to the Caribbean promises sun-soaked days, crystal-clear waters, and sandy shores, offering a perfect retreat for families with special needs children. With a plethora of islands to choose from, each boasting its unique charm, and an abundance of all-inclusive resorts catering to every need, it's essential to take the time to do ample research to ensure a seamless and enjoyable trip. 

We've inquired with other families with unique circumstances to shed light on this topic and provide invaluable insights to support your family's journey. The following are comments they’ve shared that are important to consider as you make your travel arrangements.

One family we spoke with reported, “Recently, our family journeyed to Puerto Plata in the Dominican Republic, opting for the Iberostar Costa Dorado after thorough research and discussions with resort staff.

Upon arrival, our tired and hungry daughter struggled with dinner, given her limited diet. However, the staff went above and beyond, offering off-menu items to accommodate her needs. This level of care and flexibility persisted throughout our stay.”

Another family commented on the resort’s Star Camp being a “haven for kids”. This family stated, “Initially hesitant about leaving our daughter at the kids' club, Star Camp, we were pleasantly surprised. The engaging and safe indoor and outdoor enclosed areas, diverse sensory-sensitive activities, and staff's understanding of autism made it a hit with our daughter, giving us much-needed self-care time.”

One family referenced the resort’s commitment to guest comfort and shared, “The hotel had wonderful concierge service that made it a point to inquire about your needs and interests. This was especially helpful when a medical issue came up. Our concierge, Maria, immediately called the pharmacy and had the prescription delivered within minutes.”

Another highlight of the guest experience was reflected in the dining options. “We were spoiled when it came to food options, as there was an array of dishes available round the clock. From extensive buffet spreads to a snack area offering everything from crisp salads and piping hot entrees to fresh fruits and decadent desserts. Hunger was never an issue!”

One family commented on the resort’s diverse and accessible facilities. “There were ample clean restroom facilities located throughout the resort. Aside from the main pool, beach, bars, and game areas, there was a tranquil outdoor orchid garden that was inviting for moments of quiet relaxation. In addition, the area that was used for nightly entertainment served as a comfortable spot for reading, playing board games, etc.” 

Based on what has been shared, we’ve put together a list of key topics of inquiry to ensure your child’s safety, comfort, enjoyment, and a positive experience for the whole family.

1. Accessibility for those with mobility issues (wheelchair ramps, elevators, accessible bathrooms, and specific room accommodations).

2. Appropriate safety measures (secure playground area and equipment, staff trained in disability awareness).

3. Trained staff who are knowledgeable about different disabilities and how to provide appropriate support and assistance.

4. Specialized activities or programs that are tailored to children with special needs (sensory-friendly spaces and activities, therapeutic activities, or trained therapists on-site).

5. Dietary accommodations (ability to customize meals, and allergen-free menus).

6. Quiet spaces for children with sensory sensitivities.

7. Access to medical personnel and/or nearby facilities.

8. Staff that can communicate using alternative communication methods (visual aids, simplified language).

Just as we did, make sure to check the hotel reviews to see if other families with children with special needs have stayed at the resort. Their experiences can provide valuable insights into the level of accommodation and support provided.

In conclusion, all-inclusive resorts can indeed cater to the needs of children with special needs, as demonstrated by various families’ experiences at the Iberostar Costa Dorado. By prioritizing key inquiries and researching guest reviews, families can select resorts that provide the necessary support and accommodations for a memorable and stress-free vacation experience.

Happy traveling!